Customer Service Topics


Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Contacting Us

Where do I call for assistance?
One of our sales and service representatives are happy to assist you - simply call 800.225.9528 Monday - Friday 8:30 AM to 6:30 PM EST or you can email us (email is sent to: DFScustomerservice@dfsbusiness com)

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience.

E-mail us with your feedback. Or mail your comments to:

P.O. Box 419061
Rancho Cordova, CA 95741

My Account/Signing In

How do I become a DFS dealer?
Simply click Become a dealer link and complete the application or call us at 800.225.9528 Monday - Friday 8:30 AM to 6:30 PM EST

What if I forget my password?
If you forget your password, go to the Sign In page and click our forgot your password? link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.

What are my payment options?
Payments can be made by Credit Card, payable in U.S. dollars. We accept Discover, Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure.

Orders & Reorders

Can I get a product sample or a catalog?
Many of our printed products are available as free samples so you can check color or see a typical imprint. You can also request our full line catalog by calling one of our helpful representatives at 800.225.9528 Monday - Friday 8:30 AM to 6:30 PM EST.

How do I check order status?
Sign in to My Account and select the "Order History" link at left. You'll see a chronological summary of recent orders, including their current shipping status. If you want more details, click the + button at right for an expanded history.

Can I change or cancel an order?
Contact a DFS Customer Service Representative at 800.225.9528 Monday through Friday 8:30 AM to 6:30 PM EST and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "View Details & Reorder" button to the right of each product. The link will initiate the verification and reorder process.

What if I'm not satisfied?
We will provide full credit, replacement or refund, including any shipping charges paid, for products found to contain errors made by us and for standard pre-designed products that were not printed using customer-supplied electronic art files. Final responsibility for the quality of all customer-supplied electronic files rests with the customer or their agent/designer. If an order is incorrect due to errors in supplied electronic files, the customer will receive a 50% courtesy discount when reprinting the order. Returned orders are subject to a 20% restocking fee. DFS liability does not extend beyond a replacement, credit or refund for our products.

Shipping & Handling

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. NDA or SDA may be requested.

Which areas do you ship to?
DFS ships to all 50 states and Puerto Rico. We do not ship to military APO/FPO addresses, P.O. boxes or international destinations.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
Most items ship within 2-3 working days. Orders with new logos require at least 10 working days for set-up and production.

You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.

Site Security

Are my online check orders secure?
Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.

What do you do with my information?
DFS has a long history of recognizing and protecting the privacy of consumers, and we're committed to protecting your privacy. To learn more, see our Privacy Policy.

Your DFS Priority Service Code or DFS Promo Code

 What is your Priority Service Code or DFS Promo Code?
Your Priority Service Code or DFS Promo Code connects you to possible savings on products and services offered by DFS. In order to apply your special offer you must enter your Priority Service Code or DFS Promo Code on the Shopping Cart page. Your discounted price or special offer will be reflected throughout the site and pricing is automatically adjusted.

 Where Can I Find My Priority Service Code or DFS Promo Code?
Your Priority Service Code or DFS Promo Code is a 5-6 character code printed on postcards, emails, and other correspondence.

 How Do You Qualify?
To see if your Priority Service Code or DFS Promo Code is tied to a discount or special offer you must enter it on the DFS site and click Go. Each Priority Service Code or DFS Promo Code is tied to specific criteria and may be based on your order history. Once you have entered your Priority Service Code or DFS Promo Code, you will be given information and guidelines that state your eligibility.

 What if I Have More Than One Priority Service Code or DFS Code?
It's possible you received more than one special offer. However, only one Priority Service Code or DFS Promo Code can be used per order in addition to the 5% online ordering discount.